Privacy Policy

Overview

Tierra Oaxaca is committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have. By using our site or placing an order, you agree to the practices described here.

Information We Collect

We collect information you provide directly:

• Name, email address, phone number
• Shipping address for order fulfillment
• Order history and purchase details
• Messages sent through our contact or custom request forms
• Newsletter and waitlist subscriptions

We do not store payment card information. All payments are processed securely through Stripe, which is PCI-compliant.

How We Use Your Information

• To process and fulfill your orders
• To send order confirmation and shipping notifications
• To respond to customer service inquiries
• To send marketing emails if you have opted in (you can unsubscribe at any time)
• To improve our website and shopping experience

We do not sell your personal information to third parties.

Third-Party Services

We use trusted third-party services to operate our store. These may include Stripe (payment processing), Supabase (data storage), and email delivery providers. Each operates under their own privacy policy and we only share the minimum data necessary to provide the service.

Cookies & Analytics

Our site may use cookies and similar technologies to remember your cart and preferences. We do not use invasive tracking or sell browsing data. You can disable cookies in your browser settings, though some features of the site may not work correctly without them.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at our contact page. We will respond within a reasonable time.

Data Retention

We retain order and customer data as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. You may request deletion of your account data at any time, subject to legal record-keeping requirements.

Contact

If you have questions about this policy or your personal information, please reach out through our contact page.