Legal

Shipping Policy

Last updated: April 2025

Domestic Shipping (United States)

We currently ship within the United States only.

  • Free standard shipping on orders over $150
  • Standard shipping: 5–8 business days
  • Expedited shipping options are available at checkout

Free shipping does not apply to heavy, oversized, or fragile items such as pottery and large home décor pieces. Shipping costs for these items will be calculated at checkout.

Order Processing

Orders are processed within 1–3 business days. You will receive a confirmation email once your order is placed, and a separate notification with tracking information once your order ships.

Orders placed on weekends or holidays will begin processing on the next business day.

Tracking Your Order

Once your order ships, you will receive a tracking number by email. You can also track your order at any time using our order tracking page.

Local Pickup

Prefer to pick up in person? We offer free local pickup at our location in Pomona, CA. Select “Pickup” at checkout and we will contact you when your order is ready.

1600 E Holt Ave, Ste D24–D26, Pomona, CA 91767

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and make it right.

Reach us through our contact page with your order number and a description of the issue.

Questions

For any shipping-related questions, please contact us and we will be happy to help.

Handmade in Mexico

Crafted by Indigenous communities

14-day returns

Exchanges available

Real customer support

Fast responses, no bots

Custom orders

Create your own piece